Shipping policy

Shipping Policy

Columbia Valley Vanilla Company
Pure Handcrafted

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Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high volume periods, such as holidays or new product launches, processing times may be slightly extended.

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Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times are estimates and not guaranteed. Rural or remote areas may experience longer delivery windows.

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International Shipping

We currently offer international shipping to select countries. Shipping fees and delivery times will be calculated at checkout.

Note:

Customers are responsible for any customs duties, taxes, or import fees that may apply.

We do not cover delays caused by customs.

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Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to become available.

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Shipping Address Issues

Please double-check your shipping address before placing your order.
We are not responsible for:

Delays or delivery failures due to incorrect or incomplete addresses.

Orders lost due to incorrect shipping information.

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Shipping Delays

While we strive to deliver all orders on time, some delays may be beyond our control (e.g., carrier delays, weather, customs, etc.).
We appreciate your patience and understanding.

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Questions?

If you have any questions about shipping or need help with your order, feel free to contact us at:
info@cvvc.ca